ORDERING AND PAYMENT
For online transactions, we accept Square (Visa, Mastercard and American Express). You can also order by phone at 819 448-2926.
OFFICE HOURS
Monday to Friday, 9am to 5pm (Quebec time)
CONDITIONS OF SALE
Our prices are in Canadian dollars (CAD) and do not include delivery charges, customs fees and other charges such as customs brokerage if applicable.
DELIVERY
Costs and delivery times: Costs and delivery times will be indicated according to destination and shipping method selected. We use the services of Canada Post Corporation.
Failure to meet delivery deadlines: If, for any reason, we are unable to deliver products on time, we will notify you as soon as possible and offer you the opportunity to cancel your order.
RETURNS AND EXCHANGES
We will replace or reimburse goods damaged during delivery at no cost to the consumer.
PAYMENT SECURITY
When you make a purchase with the Square payment system, your transaction is directed to an Internet payment terminal under a secure connection. Square’s security and prevention tools are among the best on the market.
paTo find out more about Square, click here.
COMPLAINT RESOLUTION
If you have a complaint, please contact us at the following address:
Electronics Outlet
910 Boulevard des Récollets
Trois-Rivières QC G8Z 3W8
Phone : 819 448-2926
E-mail: info@duojet.ca
You can file a complaint by phone, mail or e-mail. We will process and respond to your complaint within 3 days of receipt. There is no charge.
PERSONAL INFORMATION POLICY
All information submitted will be treated securely and kept confidential.
COLLECTION AND USE OF INFORMATION
The information collected will only be used for the proper processing of your order and the handling of your complaint, if applicable. Only the following personal information is collected during the ordering process:
- Nom
- Prénom
- Adresse
- Numéro de téléphone
- Courrier électronique
Please be assured of the confidentiality of all personal information you enter. It will only be used for :
- Send an order confirmation to your e-mail address;
- Send a payment receipt if the purchase is made by credit card;
- Deliver your order quickly and accurately;
- Offer the after-sales service explained below.
CONSUMER CONSENT
No information is collected without your consent. Please note that you automatically give your consent when you place an order or file a complaint. You can always withdraw your consent. To do so, simply contact us at the above address.
DISCLOSURE OF INFORMATION TO THIRD PARTIES
Under no circumstances will your personal information be disclosed to third parties.
ACCESS TO INFORMATION
To access or modify your personal information, you can access your customer account on our website at any time.
COMPLAINTS
To make a complaint about your personal information, simply contact us. Your complaint will be reviewed and processed within 3 days of receipt. We will then inform you of our decision. The complaint resolution process is free of charge.
POLICY CHANGES
Should we make any changes to our privacy policy, we will notify you and indicate the date of the update at the bottom of each page of our privacy policy. The changes will be posted on our site immediately. Naturally, the policy in effect at the time the order was placed will apply.
